Problem
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Role
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Basic Feature
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Solutions
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I get an error when trying to sign in with Google.
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User
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Using the Google Sign-In button
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- Your Google Account email MUST match your Flex User email EXACTLY.
- Try again, double-checking you’re using the Google Account that matches your Flex User email.
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I can’t log in to my Google Account.
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User
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Using the Google Sign-In button
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My Gmail account is not my work email account.
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User
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Using the Google Sign-In button
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- Your Google Account email MUST match your Flex User email EXACTLY.
- Talk to your system administrator about options for using your Gmail account as your Flex User email.
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I don’t have a Gmail account.
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User
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Using the Google Sign-In button
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- You can only use Google Sign-In with a valid Google Account (Gmail, GSuite, Google Workspace etc.).
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I don’t want people signing in with Google.
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System Administrator
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Using the Google Sign-In button
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- Flex confirms the Google email address matches an authorized user in your system and allows access.
- System administrators have zero additional steps to take for existing users to login with Google or when adding new users.
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